Since the recent Government announcement things have changed. Our priority is customers due to take their holidays up to 12th April and we are now cancelling these in order after contacting everyone.
Bookings between 12th April and 17th May are limited to one household and only in properties without shared access. We will contact everyone affected after we have dealt with all the bookings up to the 12th April 2021. This could take several weeks so thank you for your patience.
If your dates become restricted by general lockdown, then we will of course offer postponement, credit voucher or refund. We will waive our £25 amendment fee for this category but retain our £25 booking fee that was paid at booking stage.
If you experience a local lockdown where you live, please contact us by email to discuss your options. We will waive our £25 amendment fee for this category but retain our £25 booking fee that was paid at booking stage.
For customers who have a holiday booked with us for a date NOT restricted and choose to postpone their holiday to a later date will be subject to the owner’s discretion and agreement. Otherwise, it will be treated as cancellation. In addition, our normal £25 amendment fee will be charged as per our terms above.
Customers who consider cancelling their holidays for arrival dates OUTSIDE the government’s restricted dates will be subject to our normal cancellation charges as per our terms above. In addition, our normal £25 cancellation fee will be charged, and we retain the original £25 booking fee paid when booking was made.
For new customers please be aware that you are booking in the knowledge of the COVID-19 pandemic and therefore please take out your own insurance policy to cover your stay should you or any member of your party get Covid-19 and you need to cancel. You might struggle to find an insurance company that covers COVID -19 but there are some I hear.
Our policy is to only accept bookings which comply with the rule of six or latest Government advice. You will be asked to verify this at time of booking.
Our phone line can be difficult to get through on during this time so it’s best to email us at firstname.lastname@example.org if you are affected by COVID -19 in some way and need to talk to us.