Holiday Home HunterCovid-19 Policy as 24/07/2021

Updated 24/07/2021

Since 19thJuly 2021 things have become almost unrestricted but these are our guidelines in case the situation should change.

If your dates become restricted by general lockdown, then we will of course offer postponement, credit voucher or refund. We will waive our £25 amendment fee for this category but retain our £25 booking fee that was paid at booking stage.

If you experience a local lockdown where you live, please contact us by email to discuss your options. We will waive our £25 amendment fee for this category but retain our£25 booking fee that was paid at booking stage.

For customers who have a holiday booked with us for a date NOT restricted and choose to postpone their holiday to a later date will be subject to the owner’s discretion and agreement. Otherwise, it will be treated as cancellation. In addition, our normal £25 amendment fee will be charged as per our terms above.

Customers who consider cancelling their holidays for arrival dates OUTSIDE the government’s restricted dates will be subject to our normal cancellation charges as per our terms above. In addition, our normal £25 cancellation fee will be charged, and we retain the original £25 booking fee paid when booking was made.

For new customers please be aware that you are booking in the knowledge of the COVID-19 pandemic and therefore please take out your own insurance policy to cover your stay should you or any member of your party get Covid-19 and you need to cancel.

Our policy is to only accept bookings which comply with the latest Government advice. You will be asked to verify this at time of booking.

Our phone line can be difficult to get through on during this time so it’s best to email usat info@holidayhomehunter.co.uk if you are affected by COVID -19 in some way and need to talk to us.

We are very pleased to welcome you again. Our business is ensuring that your property is cleaned to the very highest standards, investing extra hours and cleaning materials to reduce risk to Covid. We will also appreciate all guests to understand the following guidelines issued by the government and explained here by PASC, The Professional Association of Self-Caterers.

 

What happens in England if Guests in Self-Catering get Covid, get pinged, get told to self-isolate?

 

Key points

• What to do if guests test positive for Covid whilst in self-catered accommodation

• If guests cannot come to stay because they are self-isolating, do they get a refund?

Key Points

When do you have to self-isolate under the current rules?

• You have any symptoms of Covid-19 (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)

• You have tested positive for Covid-19

• Someone in your household bubble has symptoms or tested positive

• Someone in your childcare or support bubble has symptoms and you’ve been in close contact with them since their symptoms started, or during the 48 hours before they started

• Someone in your childcare or support bubble tested positive and you’ve been in close contact with them since they had the test, or in the 48 hours before their test

• You’ve been told you’ve been in contact with someone who tested positive by NHS Test and Trace

If you have Covid symptoms you and other members of your household must self-isolate for a period of 10 days from the day you developed the symptoms.

If you have symptoms but then undertake a PCR test and the result is negative, you and other household members are no longer required to self-isolate.

If you have symptom sand your PCR test is positive, you and other household members need to continue to self-isolate for 10 days. The self-isolation period includes the day your symptoms started and the next 10 days.

If you do not have symptoms and your PCR test is positive, you and other household members need to self-isolate for 10 days. The self-isolation period includes the day that you took the test and the next 10 days.

If you have been texted, emailed or called by NHS Test and Trace and told to isolate due to coming into close contact with someone who has the virus, you must self-isolate for 10days from that last day that you were in close contact with the person that tested positive. If you undertake a PCR test after being told to self-isolate by Test and Trace and the result is negative, you must still continue to self-isolate for the 10-day period.

If you have been “pinged” by the NHS Covid-19 app and it has told you to self-isolate, you are strongly advised to do so. The app will provide you with a countdown time telling you when you can leave self isolation based on the date that you were in close contact with the person that tested positive

As It Applies To Our Guests

If a guest tests positive for Covid then they must isolate by law, fine for not doing so starts at £1000.

If a guest is told to self-isolate by NHS Test and Trace via text, email or phone call, then they have to self-isolate by law. The fine for not doing so starts at £1000.

However, if a guest gets ‘pinged’ by the Test and Trace app, then they are strongly recommended to self-isolate, but it is not a legal requirement.

Self-isolating also means that the guest and all household members must remain at home if it occurs before their visit. There are very limited options for leaving the building, see further down for full details, in general terms, what to do if you are contacted by the NHS says:

 

Definitions.

‘Self-isolation if you have symptoms’ means you and all household members must remain at home. Do not go outside your home for any reason, that is to work, school or public areas, and do not use public transport or taxis. The guidance for households with possible COVID-19 infection page has more information on self-isolation.

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

‘Contact’ means a person who has been in close contact with someone who has tested positive

for COVID-19 and who may or may not live with them.

It is a legal requirement to self-isolate if you test positive forCOVID-19 or if you are identified as a contact and told to self-isolate by Test and Trace. Failure to self-isolate for the fulltime-period can result in a fine, starting from £1,000.

https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works

 

What to do if guests test positive for Covid whilst in self-catered accommodation.

 

In short, if a guest tests positive for Covid whilst staying with you, they should return home at once if they reasonably can. If they cannot, and the accommodation is available then they should pay for the accommodation. If the accommodation is not available, then the guest needs to make other arrangements.

 

Contact Address
Holiday Home Hunter
3 Barton Road
Woolacombe
Devon
EX34 7BA
VAT Reg: 976022121
Telephone Numbers
07742 419667
01271 870067