OUR CURRENT POLICY ON COVID-19 AS 22/11/2020
We have now been accepting bookings and holidays since the ease on travel restrictions was introduced from 4th July 2020. However, if you experience a local lock down where you live please contact us by email to discuss your options. We will waive our £25 amendment fee for this category but retain our £25 booking fee that was paid at booking stage.
For customers who have a holiday booked with us for a date not restricted and choose to postpone their holiday to a later date will be subject to the owner’s discretion and agreement. Otherwise it will be treated as cancellation. In addition, our normal £25 amendment fee will be charged as per our terms above.
Customers who consider cancelling their holidays for arrival dates outside the government’s restricted dates will be subject to our normal cancellation charges as per our terms above. In addition,our normal £25 cancellation fee will be charged.
For new customers please be aware that you are booking in the knowledge of the COVID-19 pandemic and therefore please takeout your own insurance policy to cover your stay should the need arise that you must cancel. You might struggle to find an insurance company that covers COVID-19. If your dates become restricted, then we will of course offer postponement or alternative options at the discretion of the owners of the properties and our normal £25 amendment/cancellation fee will be charged as per our terms above.
Our policy is to only accept bookings which comply with the rule of six or latest Government advice. You will be asked to verify this at time of booking.
Our phone line can be difficult to get through on during this time so it’s best to email us at
firstname.lastname@example.org if you are affected by COVID -19 in some way and need to talk to us.